Questions About Our Terms & Your Rights
Account eligibility depends on local law where you are located. Generally, you must be of legal age to gamble in your region and provide accurate identity information at registration. We verify your details before your first withdrawal to confirm eligibility.
Contact our support team immediately with your account ID and transaction reference. We investigate the dispute within 5–7 business days and review logs to confirm the withdrawal was processed correctly. We'll respond with an explanation and any corrective action needed.
We retain your account information and transaction history according to legal requirements in your region, typically 3–5 years after your account closes. You can request a full export of your data anytime via live chat or email with proof of identity.
Yes. Go to Settings > Privacy & Data, or contact our support team with your account ID. We provide a complete export of your personal information, deposits, withdrawals and gaming activity within 14 days at no cost.
We store only the last 4 digits and type of each payment method you add. Full card or bank details are never stored on our servers. DANA, OVO, GoPay and QRIS transactions are processed through encrypted channels and verified before any withdrawal leaves our system.
Your account is secured by password, and we encourage you to enable two-factor authentication in Settings. All logins and withdrawals are verified. If unusual activity is detected, we flag your account and ask you to confirm identity before processing withdrawals.
Visit Settings > Account Management and select Close Account. Any remaining balance is returned to your registered payment method within 3–5 business days. Your account data is retained according to local law; you can request erasure of non-essential data within legal limits.
